Returns & Refunds
At Poviee, we genuinely believe that the foundation of a restful night lies in choosing the right mattress. The ideal mattress goes beyond physical support — it replenishes your energy, calms your mind, and readies you for the day ahead. That's why we're delighted to invite you to try our mattresses in the comfort of your own home, for 101 nights, entirely risk‑free.
We want you to sleep with confidence — not only because of the quality beneath you, but also because of the peace of mind we provide. Take whatever time you need to fully appreciate the comfort, support, and craftsmanship of our products. Let each night's rest inform your decision. After all, the truest judge of whether a mattress suits you isn't us — it's your own body.
Cancellation Policy
Orders are normally dispatched within 1‑2 business days. Cancellation is only possible for orders that have not yet been processed or shipped. Should you submit a cancellation request prior to processing and shipment, you will receive a full refund.
However, once an order has been shipped, it can no longer be cancelled. In that case, please email us — we will do our best to find a suitable solution for you as quickly as possible.
Enjoy 101-Night Risk-Free Trial
Your 101‑night trial starts at delivery
We recommend sleeping on your Poviee for 4 weeks minimum.
Have questions while using? Contact us and we'll reply as soon as possible.
Not happy within 101 days? No problem — just start your refund easily.
Rest assured — we'll address any issue promptly. Poviee provides a 10‑year limited warranty to ensure your peace of mind and allow you ample time to evaluate your mattress. Coverage includes all manufacturer defects, such as sagging, dips, waves, bumps, and decompression issues. To initiate a quality claim, reach out to our Customer Experience team via email at service@poviee.com.
If you ever feel your Poviee mattress isn't the perfect match, returning it is easy and fuss‑free. Just drop us an email at service@poviee.com. To speed things up, remember to include your order number — that way our team can find your order fast and guide you through the return without any holdups. We've got your back every step of the way.
Absolutely not. We want you to sleep soundly — and that doesn't mean sleeping on noisy plastic! The wrap is only there to protect your Poviee during shipping. When you get your mattress, just use the handy cutter from your Welcome‑package to carefully take off the plastic. There's also a simple guide included. In a few minutes, your mattress will magically puff up and be ready for a great night's sleep.
Your 101‑night trial officially starts on the day your Poviee mattress is delivered to your door. From that point, you have over three months to sleep on it with zero risk and determine if it's the perfect match for you.
That said, we do advise allowing a short adjustment period. Like many premium foam mattresses, your Poviee needs a little time to reach its full shape and optimal support after being compressed for transit. For this reason, we recommend waiting about 48 hours after unboxing before you begin sleeping on it regularly.
During those two days, the materials will gradually settle and expand, so that when you finally lie down, you'll experience the full comfort and support our mattress was carefully designed to provide.
It couldn't be easier. With Poviee, you get a full 101‑night trial to figure out whether our mattress is really the one for you. If, after sleeping on it, you decide it's not the perfect match, just email our team at service@poviee.com and we'll give you a 100% refund — no drama, no small print.
That said, we think a good mattress needs a little time to show what it can do. Your body has to get used to a new sleep surface, so a few days won't give you the full story. That's why we suggest waiting at least four weeks before you make up your mind. Sleep on it, let your body settle in, and then trust your own judgment.
We get it — it's a bummer that we don't have a physical store right now. But honestly, don't let that worry you. We've made buying a mattress super simple: one click, and a 40‑pound box shows up at your door.
Not being able to try it beforehand might feel uncertain, and that's exactly why we give you a 101‑night home trial. You get to really sleep on it, in your own bedroom, for over three months. If it's not for you, just shoot us an email and we'll handle the refund — no stress, no awkwardness.
How To Return?
1. Submit Your Request
Sign in to your account and click "Return Items" to start a return or exchange. Fill in the details and send us your request.
2. Request Review
We'll look over your application and email you to let you know if it's approved or not.
3. Ship the Item Back
Once your return gets the green light, mail the item to our US warehouse using whichever courier you prefer, and don't forget to share the return tracking number with us.
Who pays for return shipping?
- If you're returning for personal reasons (like you changed your mind or ordered the wrong size), the shipping cost is on you. How much depends on the courier you pick.
- If the problem is our fault — say the item arrived damaged, defective, or wasn't what you ordered — we'll take care of the shipping. After we get the package back, we'll reimburse you for the return shipping fee.
Once you've mailed it out, email us the tracking number so we can follow its journey back to us.
4. Inspection and Confirmation
When your package reaches us, we'll inspect the item and send you an email with an inspection report as your receipt confirmation. That email will also tell you clearly whether your return or exchange is approved.
5. Refund or Exchange
- Refund: If approved, we'll credit your original payment method. Give it up to 5 business days to show up in your account — though banks and payment providers can sometimes take a little longer.
- Exchange: If you asked for an exchange, we'll ship the new item and email you a fresh tracking number.
Good to know:
- Hold onto your return tracking number — it makes finding your package much easier.
- If anything's unclear, our support team is just a message away.
Our friendly customer service squad is here to walk you through every step and answer any questions that pop up.
Get in touch:
Email: service@poviee.com (include your order number for a faster response)
Service Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)
We're dedicated to making things fair and straightforward — whether you end up keeping your mattress or returning it.
