Product & Stock
Poviee mattresses are proudly CertiPUR‑US® certified, ensuring that every foam we use adheres to strict health and environmental standards. This means low VOC emissions for cleaner indoor air, and the complete exclusion of prohibited phthalates, ozone depleters, PBDEs, formaldehyde, as well as mercury, lead, and other heavy metals.
You can sleep soundly, knowing that Poviee mattresses are made without any fiberglass whatsoever. We are committed to your safety and comfort, and thus every mattress is thoughtfully constructed using superior materials that fully satisfy rigorous safety requirements. We care about your health — from the inner construction of your mattress to the confidence you have in your nightly rest.
Guide to Unboxing Your Poviee Mattress – Step by Step
Step 1: Take the rolled mattress out of its shipping box and position it directly in the room where you plan to use it. This saves you the trouble of moving it later once it has fully expanded.
Step 2: Carefully peel off the first layer of protective plastic using your hands, then gently ease the mattress forward as it starts to loosen and decompress.
Step 3: Using the Poviee‑supplied opener — or a pair of scissors, handled with care — cut through the second layer of protective film. Take care not to cut too deeply so as to avoid any accidental damage to the mattress itself.
Step 4: Now, allow your mattress to fully expand. This may take up to 72 hours. Once it has reached its complete shape and firmness, it's ready for you to enjoy a restful night's sleep.
Important Safety Reminder: Please handle the plastic wrapping with care during unboxing. The mattress may spring open suddenly once released from its packaging. For your safety, keep your face and anyone nearby at a safe distance while opening — the rapid expansion could cause accidental contact or injury.
No, Poviee doesn't currently operate any physical showrooms in the U.S. — and there's a deliberate reason behind that.
We've consciously stripped away everything unnecessary — from traditional retail spaces to commissioned sales staff — so we can bring you a premium-quality mattress at a far more accessible price. By eliminating intermediaries and the hefty expenses tied to brick-and-mortar stores, we're able to pass those savings straight on to you.
What's more, research and real customer feedback have repeatedly shown that a few minutes of lying on a mattress in a showroom rarely leads to a sound buying decision — especially when you're pressured to test dozens of options in one visit. It's often overwhelming, and those brief moments simply can't tell you whether a mattress will offer genuine support through a full night's rest.
Our philosophy is simple: the only true way to evaluate a mattress is to sleep on it — night after night — right in your own space. That's precisely why we include a 101-night home trial with every purchase. It gives you the chance to experience your Poviee mattress in the most authentic setting possible: your own bedroom. Let your body — not a rushed showroom demo — be the ultimate judge of comfort and support.
And if you find that Poviee isn't the perfect match for you, we offer a hassle-free full refund. No pressure, no hidden charges — just complete peace of mind.
Much like starting a new workout plan or wearing in a fresh pair of sneakers, your body needs some time to get used to the proper support a new mattress offers. The benefits in terms of comfort and spinal alignment may not become fully apparent after just a night or two — it's a gradual transition as your muscles and joints learn to rest on a more ergonomic surface.
This is precisely why we strongly advise giving your Poviee mattress at least four weeks before making a final decision about keeping it. Allow your body the necessary time to genuinely feel the support and comfort that we've built into each and every model.
Should you find that you're still not fully satisfied after that adjustment window, simply reach out to us at service@poviee.com before your 101st night arrives. We'll walk you through the return and refund procedure as smoothly and painlessly as possible. No gimmicks, no hidden clauses — just an honest commitment and the assurance of a restful night's sleep, whichever path you choose.
Absolutely! The Poviee mattress comes packed in a compact box, rolled, compressed, and vacuum-sealed for easy handling. This design makes it a breeze to carry, fit through narrow doorways, and navigate up flights of stairs. That said, we recommend a bit of caution during unboxing: when you open the packaging and peel away the plastic, the mattress may expand quite suddenly.
To avoid any unexpected contact, be sure to keep your face and those around you at a safe distance while it unfurls — the rapid expansion could catch you off guard and accidentally bump into someone nearby. A little mindfulness during this step goes a long way in ensuring a safe and hassle-free setup process.
A "bed‑in‑a‑box" is essentially a mattress that has been compressed, rolled up, and securely packaged into a compact, user‑friendly box — all aimed at making shipping and setup far more convenient. Once your Poviee mattress arrives, simply take it out of the packaging, lay it flat, and position it on your bed frame or even directly on the floor. From there, just give it time to expand.
While hybrid models like Poviee are generally sleep‑ready soon after unboxing, it's worth noting that they can require up to 72 hours to achieve their full shape, intended firmness, and complete support profile. During that window, the internal materials are actively settling and expanding to their final form. For the best sleep experience, we suggest waiting for the full expansion cycle — though you're welcome to lie on it earlier if you like. Just bear in mind that its true comfort and performance will only be at their peak once fully expanded.
Poviee mattresses are carefully crafted to deliver dependable comfort and support, whatever your preferred sleeping position may be. Through the integration of advanced sleep technology, each model offers focused support to critical zones of the body — including the shoulders, hips, and lumbar region — promoting healthy spinal alignment as you rest through the night.
Whether you tend to sleep on your side and need extra cushioning around pressure points, prefer your stomach and require a firmer surface to avoid lower back discomfort, or enjoy sleeping on your back and desire even support from head to toe, Poviee has you covered. Every mattress is thoughtfully designed with diverse sleep styles in mind, so no matter how you sleep, you can trust Poviee to help you wake up feeling refreshed, properly aligned, and fully energized for the day ahead.
Poviee's hybrid mattress is carefully designed to deliver the best combination of comfort and support: gentle bounce for effortless movement, paired with a body‑adapting contour that follows your natural shape for focused pressure relief. This thoughtful balance helps ease tension in critical zones like your shoulders, hips, and lower back.
With a medium‑firm feel, the mattress offers versatile support suitable for back, side, and stomach sleepers alike. This carefully chosen firmness level works to distribute your weight evenly across the sleeping surface, while actively encouraging healthy spinal alignment throughout the night. As a result, you may notice a reduced chance of back pain and wake up feeling more energized, with less stiffness or soreness.
Whether you tend to move frequently during sleep or prefer to stay in one position, Poviee's hybrid mattress moves with you — not against you — to create a truly restorative and comfortable rest experience.
Brief and clear answer
Whether it's a frame, box spring, wood base, or the floor, Poviee Mattress works perfectly.
Orders & Payments
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support via the website.
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 60 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
All orders are subject to product availability. In the event that an item is out of stock, we will reach out to you by phone or email and process a full refund to your original payment method for that item.
Once you place your order, we'll get to work right away. Your Popiee mattress will be shipped directly from our USA warehouse within 1 to 2 business days. From there, delivery typically takes another 2 to 5 business days, depending on your location.
As soon as your order is on its way, you'll receive a shipment confirmation email with all the tracking details you'll need. That way, you can follow your mattress's journey from our warehouse all the way to your front door.
For now, we deliver only to addresses in the United States, with free shipping on every purchase.
Should you wish to cancel your order, kindly reach out to us at service@poviee.com as early as possible. We will be happy to assist with the cancellation — provided that your order has not yet been dispatched. Once the package has left our warehouse, we are generally unable to intervene in the shipping process. Therefore, contacting us without delay gives us the best opportunity to help you in a timely manner.
Brief and clear answer
We accept Paypal, Debit/Credit Card, Google Pay and Apple Pay, etc.
Returns & refunds
Returning your item is easy — just post it to us. For the return address, simply contact our customer service team.
Please remember to include your order number, name, address, email, phone number, and any special instructions or comments you may have.
Do note that the return remains your responsibility until it arrives safely at Poviee.
Whichever you choose — a return or an exchange — don't forget to include the receipt from your parcel and clearly indicate your reason.
We process refunds using the original form of payment.
Your refund will be taken care of within 5 business days from the date your return arrives at our facility. You'll receive an email confirmation as soon as the process is complete.
